Effective Date: 02/05/2025
Last Updated: 28/05/2025
At Twin Bot FX, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you access our website, mobile app, and trading services.
1. Information We Collect
a) Personal Information
Name, date of birth, nationality
Contact details: email address, phone number, residential address
Government-issued ID (passport, driver’s license) for verification
Financial information for deposits/withdrawals (e.g., bank account or payment method)
b) Technical & Usage Data
IP address, browser type, device ID
Log-in times, pages viewed, system activity
Cookies and similar technologies for site functionality and analytics
c) Trading Information
Trading history, open/closed positions, balances
Margin usage, transaction history, and account activity
2. How We Use Your Information
We use your data to:
Create and manage your Twin Bot FX account
Verify your identity and comply with KYC/AML regulations
Process transactions and manage risk
Communicate with you about account status, updates, or promotions
Improve our platform, services, and user experience
Fulfill legal obligations and resolve disputes
3. Cookies and Tracking Technologies
We use cookies to:
Remember user preferences
Analyze traffic and user behavior
Enhance site functionality and performance
You may adjust your browser settings to disable cookies, though this may affect your platform experience.
4. Sharing Your Information
We may share your data with:
Regulatory authorities, if required by law
Third-party service providers, for payment processing, identity verification, analytics, or support
Affiliated companies, only as permitted under privacy laws
We never sell or rent your personal information to third parties.
5. Data Security
We implement industry-standard security measures including:
SSL encryption
Two-factor authentication (2FA)
Secure servers and firewalls
Limited access to sensitive data by authorized personnel only
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Correct or update your information
Request deletion of your data (subject to legal and regulatory retention)
Withdraw consent for certain processing activities
To exercise your rights, contact us at privacy@twinbotfx.com.
7. Data Retention
We retain your personal data for as long as your account is active and as required by law for compliance, fraud prevention, and dispute resolution.
8. Children's Privacy
Twin Bot FX does not knowingly provide services to individuals under 18. If we discover that we have collected information from a minor, we will delete it immediately.
9. International Transfers
Your data may be processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws and provide adequate safeguards.
10. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page, and the “Last Updated” date will be revised. Continued use of our services indicates acceptance of the changes.
📞 Contact Us
For questions about this Privacy Policy or your personal data, please contact:
Email: contact@twinbotfx.com
Address: 10, Glasford Street, London, England SW17 9HN
✅ By using Twin Bot FX, you consent to the collection and use of your personal information as described in this Privacy Policy.
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